LISTENING
"Most of us tend to suffer from 'agenda anxiety' the feeling that what we want to say to others is more important than what we think they might want to say to us." -- Nido Qubein
"Seek first to understand, then to be understood." -- Stephen Covey
"The human body has two ears and one mouth. To be good at persuading or selling, you must learn to use those natural devices in proportion. Listen twice as much as nearly every time." -- Tom Hopkins
"I think the one lesson I have learned is that there is no substitute for paying attention." -- Diane Sawyer
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